THE CONTACT CENTER PROVIDES A FIRST-LEVEL TECHNICAL SERVICE:

• Registration of the customer’s call
• Identification and recreation of problem
• Solution proposal if the problem is already known
• Submission of the problem to the Labs if the Help Desk is unable to solve the problem independently
• Iteration Process
• Problem tracking at the labs

CONTACT DETAILS FOR PRIMEUR CONTACT CENTER:

Phone (Italy and international):+39 0292987901

Phone (only U.S.A.): +1 800 6865695

Email: helpdesk [at] primeur.com